PRIVACY POLICY for LYNXPDF

Last updated: June 06, 2025

This privacy policy governs the manner in which PDF Technologies, Inc. collects, stores, uses, retains, and discloses information from users of the https://www.lynxpdf.com/ website as well as all products and services offered by PDF Technologies, Inc. By using our Site or services, you agree to the collection and use of information in accordance with this privacy policy.

Interpretation and Definitions

Interpretation

The words of which whose initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for you to access our Service or parts of our Service.
• Application refers to LYNXPDF, the software program provided by the Company.
• Company (referred to as either "the Company", “ PDF Technologies, Inc.”, "We", "Us" or "Our" in this Privacy Policy) refers to PDF Technologies, Inc., 362 Upper Paya Lebar Road, #03-08 Da Jin Factory Building, Singapore.
• Cookies are small files that are placed on your computer, mobile device, or any other device by a website, containing the details of your browsing history on that website among their many uses.
• Device means any device that can access the Service, such as a computer, a cellphone, or a digital tablet.
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to the Application or the Website, or both.
• Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service, or to assist the Company in analyzing how the Service is used.
• Third-party Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
• Website refers to LYNXPDF, accessible from https://www.lynxpdf.com/.
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

1. User Data Processing

1.1. Personal Identification Information

When you interact with our Site, such as by creating an account or engaging with our products, we may collect personal identification information. In accordance with Article 20 of the EU and UK GDPR, you have the right to data portability. Should you request that we stop or restrict the collection, processing, or use of your personal data, or delete it entirely, please note that this may affect our ability to provide a complete experience of our Services.

1.2. Non-Personal Identification Information

We use a third-party internal analytics system that automatically collects non-personal identification information when you visit our Site or use our products. This data may include:

• Browser type, browser version
• The pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
• Your Device's Internet Protocol address (e.g., IP address)
• Computer type and technical details (e.g., operating system, internet Service Provider)
• Product information such as the product name, licensing type, version (including details on PDF Converter), language, and any changes to license status

1.3. Data Collected via Submission

During processes such as account creation, purchase, or subscription, we collect additional information, including:

• Account Data:

  Registration details:

• Name:

  This is required to verify your identity and create a unique account in our system.

• Email Address:

  This will be the primary method for receiving important notifications, purchase confirmations, and entitlement information. Please ensure you provide a valid email address to maintain effective communication.

• Organization Name:

  If you are registering on behalf of an organization, this will help us allocate the purchased entitlements correctly to your organization and provide more tailored services.

• Transaction Data:

  Billing details such as your name, email address, billing address, business affiliation, type of product purchased, payment amount, Subscription ID, and related URLs (e.g., purchase confirmation, subscription cancellation, invoice PDF).

• Additional Information:

  Data from comments, customer support communications, and other voluntarily provided information.

1.4. Data Collected During Product Usage

For each of our products, we may collect specific data types including:

• Product License Code:

  Your unique product license information.

• Product Usage Data:

  Details about how you use our products, such as launch dates, feature usage, page clicks, and sign-in information.

• Product Installation Data:

  Information from your local device, including device specifications, operating system details, installed software, username, Account ID, IP address, location, operational logs, and file characteristics (size and format).

• Crash Data:

  In the event of a crash, with your consent, we may request access to the original document to diagnose the issue.

1.5. Data Processing in the Context of Contract Execution

Throughout the entire process of your purchase or subscription, including during warranty periods and technical administration, we process data essential for contract fulfillment and billing. This includes:

• Your name, address, phone number, and email address
• Employer and job title (if applicable)
• Payment details (e.g., bank account or credit card information)

Your personal data is shared with third-party Service Providers (such as payment processors like PayPal or banks) only when necessary for order processing, billing, or as otherwise consented by you. The legal basis for this processing is the fulfillment of our contractual obligations and compliance with legal requirements.

1.6. User Account & LynxPDF-Admin Console

1.6.1 The email address you provide at the time of purchase will automatically be registered to the Admin Console and become the Super Admin Account. A system-generated random password will be sent to you via email. With this account, you will have the following privileges:

• Download the latest versions of the product
• View and manage past orders
• Manage your team, licenses, and device removal

Our processing is based on your explicit consent. You are responsible for securing your account credentials and maintaining the accuracy of your account information. You may contact us at any time to delete your account, but please be advised that your account data will be erased, and you will lose access to stored files.

1.6.2 Admin Console Charges

• For on-premise deployments, a one-time technical support fee of 15% of the total contract value is required.
• Off-premise (private cloud) users are not required to pay maintenance fees.

2. Web Browser Cookies

Our Site uses “cookies” to enhance your experience. Cookies are placed on your device for record-keeping and tracking purposes. You can disable cookies through your browser settings; however, doing so may limit the functionality of some parts of our Site. For further details, please refer to our Cookie Policy.

3. How We Use Collected Information

PDF Technologies, Inc. uses the information we collect for the following purposes:

• Personalization:

  Aggregated data helps us understand how Users interact with our services, enabling us to tailor and improve your experience.

• To manage Your Account:

  To manage your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.

• Communication:

  If you opt in to our mailing list, you will receive emails containing company news, updates, and information about our products or services. Each email includes detailed unsubscribe instructions should you decide to opt out.

• For the performance of a contract:

  The development, compliance, and undertaking of the purchase contract for the products, items, or services you have purchased or of any other contract with Us through the Service.

• To manage your requests:

  To attend to and manage your requests to us.

4. How We Protect Your Information

We adopt rigorous data collection, storage, and processing practices, along with robust security measures, to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our Site complies with PCI vulnerability standards to ensure a secure environment for all Users.

5. Disclosure of Your Personal Information

We do not sell, trade, or rent your personal information. We may share aggregated, non-personal information with our business partners, trusted affiliates, and advertisers for the purposes described above. Additionally:

• Third-Party Data Processing:

  We may use third-party Service Providers to help us operate our business or administer Site activities (e.g., sending newsletters or surveys).

• We may share your information with our parent company, subsidiaries, and other affiliated entities when necessary to provide our services, for internal business operations, or to improve user experience, in accordance with this Privacy Policy.
• We may share limited information with trusted business partners who provide services on our behalf or collaborate with us to deliver certain features or functionalities. These partners are bound by confidentiality obligations and are only permitted to use the information as necessary to provide their services.
• When you voluntarily share information in public areas of the application (such as user profiles, forums, comments, or other interactive features) or otherwise interact with other users, your personal information may be viewed by all users and could be publicly disseminated outside of the platform. Please exercise caution when sharing information in such contexts.
• Your data will be shared with these providers solely to perform specific contractual tasks, and only when you have granted permission.
• Business Transactions:

  If the Company is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

• Law enforcement:

  Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government partner).

• Other legal requirements

  The Company may disclose Your Personal Data in good faith belief that such action is necessary to:

  - Comply with a legal obligation

  - Protect and defend the rights or property of the Company

  - Prevent or investigate possible wrongdoing in connection with the Service

  - Protect the personal safety of Users of the Service or the public

  - Protect against legal liability

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect Your Personal Data, we cannot guarantee its absolute security.

6. GDPR and Data Protection

PDF Technologies, Inc. fully understands and complies with its obligations under the EU and UK GDPR. We process your data based on the fulfillment of our contractual obligations, compliance with legal requirements, or your explicit consent (as in the case of creating a LynxPDF-Admin Console account).

7. Third-Party Services

Some products integrate with Third-Party services. When these services are enabled, we may share your information with them. Since these third parties operate under their own privacy policies and practices, we recommend reviewing their policies or contacting the Service Providers directly for any inquiries.

8. Advertising

Advertising partners may deliver targeted advertisements by using cookies to recognize your device and compile non-personal identification information. This allows ad networks to serve ads that are most relevant to your interests. Note that this Privacy Policy does not govern these advertisers’ use of cookies.

9. Withdrawal and Rights

You have the right to delete or request that We assist in deleting your personal data that We have collected about you. Please note that the revocation of consent does not affect the legality of the processing conducted prior to the revocation.

During your use of our services, we may provide you with corresponding operational settings according to the specific circumstances of the product so that you can query, delete, correct, or withdraw your relevant personal information. You can refer to the specific instructions for operation. In addition, we have also set up channels for complaints and reports, and your opinions will be dealt with in a timely manner. If you are unable to exercise your personal information subject rights through the above channels and methods, you can make a request through the contact information provided in this Privacy Policy, and we will respond in accordance with the provisions of laws and regulations.

When you decide not to use our products or services anymore, you can apply for account cancellation. After account cancellation, except as otherwise provided by laws and regulations, we will delete or anonymize your personal information.

To exercise your rights or for any data processing inquiries, please contact us at: [email protected]

10. Changes to This Privacy Policy

PDF Technologies, Inc. reserves the right to update this Privacy Policy at any time. Any changes will be posted on the main page of our Site. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective, and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Your Acceptance of These Terms

By using our Site, you signify your acceptance of this Privacy Policy. If you do not agree with any part of this policy, please do not use our Site. Continued use of the Site following any changes to this policy will be deemed acceptance of those changes.

12. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

• By visiting this page on our website: https://www.lynxpdf.com/.
• By email: [email protected]